A dissatisfied customer whose request is handled efficiently becomes a loyal customer, sometimes even an ambassador. In order to achieve this, your customer service needs a reliable tool.
In the digital age, customer service teams are faced with new challenges: managing many types of customer interactions (requests, complaints, after-sales service, etc.) coming in through multiple contact channels, including social CRM, and having to integrate them into a unified customer relationship.
Choose Efficy’s CRM customer service solutions. You will improve the management of complaints and requests, harmonise your communication with your customers, build a reliable customer knowledge base, etc.