Founded in 1960, Volkswagen Group France is the French branch of Volkswagen AG, the second-largest manufacturer worldwide, with more than 10 830 000 cars sold in 2018.

Its role is to market products, parts and accessories for the company’s five brands in France: Volkswagen, Skoda, Audi, SEAT, and Volkswagen Commercial Vehicles.

With a 13,8% market share in 2013, VGF is a major player in the French automotive market.

Volkswagen AG’s large network (700 distribution sites and 800 service centers) employs over 18,000 people in France.

The choice of Efficy

Volkswagen Group France chose Efficy to guide it in its strategy to optimize the activity of the “Customer Quality and Satisfaction” Department through the implementation of unique and innovative management of requests arriving through its network.

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