As a European specialist in the recycling of silver X-rays and other industrial waste containing precious metals (gold, silver, platinum, palladium, rhodium, iridium, ruthenium, etc.) and special metals (tin, tantalum, molybdenum, tungsten, etc.), Valorema has been offering waste recycling and recovery solutions to companies for the past 15 years.

From recovery to treatment and reuse, the company offers its customers an eco-responsible recycling process to avoid the loss of raw materials and reduce the carbon footprint and logistics of waste processing.

Valorema is a social partner of professional reintegration structures and also contributes to sustainable development and solidarity through the employment of disabled people in its sorting workshops.

Efficy has become a full-time "person" fully integrated and essential to our business!
Emmanuel Grillet
Director

The project at a glance

  • picto

    4 Users

  • picto

    Deployment in 2012

  • picto

    2 M€ Revenues

A simple solution and an invaluable service

In 2012, Valorema began its digital transformation and started looking for a simple CRM solution adapted to its business. They quickly chose Efficy:

“An easier solution, a more family-oriented company that thinks “French””.

The Valorema experience began with a free trial that was conclusive because of the solution’s ease of use.

When we integrate a new employee into the company, he or she can be trained on the tool in one day, but also because of the relationship established with their Efficy contact person:

“Our account manager has always been there to support us in the use and evolution of our needs, from our free trial to the ordering of our first licenses and still today after 8 years of use, an invaluable sense of service.”

The CRM as a corporate memory

With Efficy CRM, no more lost information, no more wasted paper, the solution allows us to organize and automate reminders on estimated collection dates, so we know who to call back, when, for what type of waste.

At this stage, it is 50% of the business that is done!

CRM simplifies our sales reminders

In our business, timing is essential to sign a contract. The waste management cycles are different for each company, we must be able to contact the right person at the right time! The deployment of CRM has also allowed us to professionalize our sales approach, the reports are very useful, we have the history of exchanges and key information in front of us as soon as we are in contact with a customer. This has allowed us to establish a real relationship of trust with our customers.

Today we have more than 1000 customer lines in our database, in our sector no competing company has this database!

“We are able to make the difference on more than just price. Efficy has become a full-time “person” that is fully integrated and essential to our business!

Other references

view more references
Benoit Speybroeck - belfius
The new system will enable everyone who is in contact with a client to have a 360° view of them.
Benoit Speybrouck
Director Digital Programs / Digital & Data - Belfius Bank
We chose Efficy CRM for its multilingual capabilities. Regardless of their area of operation in the world, our sales teams now have a single interface.
Christophe Peysson
Marketing Distribution Manager
Customer: Olivier Willocx from BECI
Efficy gives us a better traceability and a better follow-up in the management of the activity.
Olivier Willocx
Managing Director
With Efficy, we want to go beyond Customer Relationship. By being valuable support for business teams, the tool contributes fully to the deployment of our global strategy.
Thierry SÈVEGRAND
Director of Client Relations