Implanted throughout Europe (Belgium, Luxembourg, Switzerland, Spain, Portugal and United Kingdom), Samsic provides services for companies, administrations and organizations from a wide variety of sectors.
The Samsic group structured its activities around three business lines:
The Samsic group chose Efficy CRM as its unique customer relationship management tool for all its branches in France and abroad. This tool will help it share its customer knowledge and foster synergies between its divisions.
In addition to the traditional features offered by a CRM tool (contact management, action coordination, marketing campaigns, calendar and schedule, etc.) Efficy CRM provides a comprehensive toolset to manage its business activities and reporting tasks.
Efficy CRM was selected for its ability to adapt to the company’s business processes and to partition data.
Two additional major assets motivated this choice: its ability to interface with the existing and future computer systems (in particular a proposal management tool) and its multi-language and multi-currency features.
The new system will enable everyone who is in contact with a client to have a 360° view of them.
We chose Efficy CRM for its multilingual capabilities. Regardless of their area of operation in the world, our sales teams now have a single interface.
Efficy gives us a better traceability and a better follow-up in the management of the activity.
With Efficy, we want to go beyond Customer Relationship. By being valuable support for business teams, the tool contributes fully to the deployment of our global strategy.