Founded in 2008, Idiom Concept is an agency that provides translation services to companies.
Idiom Concept has professional translators specialized by sector (advertising, marketing and communication, financial and legal, medical and pharmaceutical, tourism and technical).
Idiom Concept wanted to equip itself with a CRM to centralize information on their prospects and customers.
Evolving in a highly international context, they needed a multilingual and customizable CRM, which allows the creation of models in several languages.
Idiom Concept chose Efficy CRM to effectively manage its activity and increase its productivity.
The fields and document templates have been adapted to the company’s image (budgets, emails, invoices) in order to save time and be more efficient on a daily basis.
Synchronization with Outlook also allows them to increase the productivity of the Administration teams.
Finally, the deduplication functions improve data quality and the detailed management of access rights maintains a level of confidentiality on sensitive information.
The new system will enable everyone who is in contact with a client to have a 360° view of them.
We chose Efficy CRM for its multilingual capabilities. Regardless of their area of operation in the world, our sales teams now have a single interface.
Efficy gives us a better traceability and a better follow-up in the management of the activity.
With Efficy, we want to go beyond Customer Relationship. By being valuable support for business teams, the tool contributes fully to the deployment of our global strategy.