About hub.brussels

hub.brussels helps businesses with both the development phase, but also in growing their activity (innovation, exports, their positioning…).

hub’s goal was to keep track of records of businesses that it was monitoring.

Thus, during each meeting with a customer, hub.brussels has a perspective of the revenue evolution, action already taken…

Another aim is to encourage businesses to ask for help as soon as they need it, or to take part in training, workshops… organised regularly.

In terms of Impulse internally, the aim was also to share information about businesses, but also to optimise collaborative working (shared calendars & files, project management…).

Efficy reporting is highly appreciated by our employees
Catherine Jansen
Director Governance and Internal Control Department - hub.brussels

Why did you choose Efficy?

Choosing Efficy was natural, because Efficy is one of the businesses that has been guided by Efficy from the beginning, and so Impulse and Efficy have grown together.

The main contributions of CRM are:

  • Sharing information in the company.
  • Reporting on the actions carried out. Because, although hub.brussels’ services are free, it is necessary to report on the actions taken,
  • Productivity, because nowadays no one knows how to work without CRM.

What will be the next evolution for Efficy CRM at hub.brussels?

The next evolution for CRM Efficy at Impulse will be:

  • The implementation of advanced reporting using QlickView technology
  • Optimising Marketing campaigns via Flexmail, for increased efficiency and targeting.
  • Sharing information with other institutions in the Brussels Region

Other similar references

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Benoit Speybroeck - belfius
The new system will enable everyone who is in contact with a client to have a 360° view of them.
Benoit Speybrouck
Director Digital Programs / Digital & Data - Belfius Bank
We chose Efficy CRM for its multilingual capabilities. Regardless of their area of operation in the world, our sales teams now have a single interface.
Christophe Peysson
Marketing Distribution Manager
Customer: Olivier Willocx from BECI
Efficy gives us a better traceability and a better follow-up in the management of the activity.
Olivier Willocx
Managing Director
With Efficy, we want to go beyond Customer Relationship. By being valuable support for business teams, the tool contributes fully to the deployment of our global strategy.
Thierry SÈVEGRAND
Director of Client Relations