Dalkia puts its expertise at the service of its customers to develop, implement and manage innovative, greener and more economical energy solutions for the sustainable growth of cities and businesses. Its business: accelerating the sustainable energy transition of its partners.
Dalkia’s Central-West region is equipping itself with a CRM tool to be closer to its customers and to structure the work of part of its sales force.
It all starts with an ambitious development plan.
The Centre-West region is recruiting sales consultants to manage middle market contracts. The aim is to pool and optimize sales management.
These sedentary advisors are now responsible for anticipating key moments in the contracts and monitoring the commercial activities of each customer account.
We have completely structured the work of the sales force thanks to CRM. Our sales force benefits from automatic reminders to anticipate the end of contracts, follow up on a customer, etc. A considerable gain in efficiency.