[Monday, July, 20 – 5:30 pm]
Our partner Cloudbizz is still working on restoring our mailboxes. At this moment all emails of last week are being restored and new emails are sent and received as normal.
The Efficy platform is working normal.
[Friday, July, 17 – 11:38 am]
We can confirm that the technical issue that made the Effficy platform briefly unreachable, had nothing to do with the email outage earlier this week and was based on a human error at the Engie Data Center. The connection should re-establish in a few moments, if not already the case.
[Friday, July, 17 – 11:02 am]
The Efficy platform is reachable again. If any issues may occur, this item will be updated. Customers will receive a communication on the issues. We apologize for the inconvenience.
[Friday, July, 17 – 10:47 am]
At this moment we experience a technical issue located at the Engie Data Center which prevents Efficy making connexion. Back-up connexion should be ready soon. In the meantime, users may experience that the Efficy platform is not reachable. Cloudbizz teams are on sight to solve the problem.
We will update this item every 15 minutes.
[Thursday, July, 16 – 09:30 am]
Our partner Cloudbizz is working on restoring our mailboxes. At this moment the all emails of the past are being restored and new emails are being received in a slow pace and with long intervals. This means your email will be received and answered, but it may take a bit more time. We apologize for the inconvenience and recommend in the meantime to contact us by phone.
- Belgium: +32 (0)2 648 18 98
- France: +33 (0)1 55 43 15 15
- The Netherlands: +31 (0)30 602 54 50
[Tuesday, July, 14 – 11:30 am]
We are currently experiencing some issues at our email partner. This means that your email will not be received in our mailboxes for the moment. Once the issues are solved they will be received and answered as soon as possible.
Meanwhile, you can reach your contact, our offices and support team by phone.
- Belgium: +32 (0)2 648 18 98
- France: +33 (0)1 55 43 15 15
- The Netherlands: +31 (0)30 602 54 50