Public companies, administrations and development agencies are all responsible for addressing the requests of their target audience whether these are users, policyholders or constituents.
Their aim must be to address requests from these stakeholders in a timely and effective manner in order to enhance their satisfaction.
Efficy CRM’s solutions provide all the necessary features to help you improve the public service you provide: request traceability; e-administration; collaborative work; automated processing of requests; knowledge base; etc.
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