Helpdesk
How to manage your ticketing system using a CRM
Customer retention is heavily influenced by the after-sales care customers receive. In certain brand interactions, customers feel tricked into thinking a company offers great customer[...]
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Helpdesk
The “Double Agent”: How Business Development Managers Enable Enterprise-wide Growth
Imagine having to sort through a clutter of low-quality leads, spending billable hours and resources that could’ve gone to high-quality leads that are more likely[...]
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Helpdesk‚ Marketing‚ Tips & tricks
Combine Your Customer Segmentation & Personalisation Strategies For Maximum Impact
Implementing a good customer segmentation strategy is one of the best ways to boost business success. Why? Without effective division of your customer base, your[...]
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CRM technology‚ Helpdesk
Guide To Building And Maintaining Customer Loyalty
It might sound too good to be true, but loyal customers cost much less to acquire than new customers and typically spend more than new[...]
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Helpdesk
How To Achieve Business Success
Business success comes in different shapes and sizes. The definition of success for one business may be associated with failure for another. For instance, a[...]
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Helpdesk‚ Sales relationship
6 Tips To Ensure Post-Sale Customer Satisfaction
Customer journey and customer satisfaction are hot topics these days. However, it often feels like the focus is on new customers, rather than existing ones.[...]
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CRM toolCustomer experienceCustomer satisfactionOmnichannel
Helpdesk
Increase Your Customer Retention with a CRM
Bain & Co, in a joint study with a Harvard Professor found that it can cost up to 5X the cost of retaining existing customers[...]
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Helpdesk
Level Up Your Customer Service Skills
Current research shows that B2C customer service differs from B2B customer service, with the latter known to be rather more complex. Find out why, and[...]
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Helpdesk
What are moments of truth and how do they affect your business?
Many people interested in the work that goes on in the customer service or sales teams of large companies are familiar with the term ‘moment[...]
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Helpdesk
Examples of good customer service for your business
Customer service is one of the great unknowns of the business world. For the general public, these professionals often have a bad image due to[...]
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Helpdesk
How to manage a customer care team?
The customer is always right. This is one of the most frequently heard phrases in the business management world. Especially in companies where contact with[...]
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Helpdesk
What is customer service and how to improve it?
Customer service is key for any type of business. Good customer service does not end when the purchase process is completed, but also continues after[...]
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CRM technology‚ Helpdesk‚ Marketing‚ Tips & tricks
Improve Your Corporate Communication Strategy
A new year means new, and better business strategies to cement your legacy for your customers. But you cannot achieve this feat without carrying your[...]
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Helpdesk
The 6 customer service techniques that make for happy customers
Customer service techniques are in vogue. And they are for 2 reasons: According to numerous studies getting a new client is 6 to 7 times[...]
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Helpdesk‚ Tips & tricks
Why companies that put the customer first are more successful
Tesco, Schoenen Torfs, KLM, Nike, Virgin … What more do these companies have in common than just being successful and profitable? They focus on the[...]
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Customer satisfaction
Helpdesk
Customer experience personalisation: 3 trends to follow-up
Personally-relevant content is considered a determining factor by 78% of consumers in their purchase decisions. This means that delivering a personalised customer experience is central[...]
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Customer experienceCustomizationOmnichannel
CRM technology‚ Helpdesk
Why you need Chatbots for your call centre?
Welcome back! Last week we talked about Customer trust and we gave you tips to turn your waiting lines into a positive customer experience. This[...]
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Customer experienceEmotionOmnichannel
Helpdesk‚ Marketing‚ Sales relationship
Customer Journey, Satisfaction, Experience and Service
These four concepts can be hard to define and hard to distinguish them from one another, and are often used without being clearly understood. While[...]
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Customer experienceEmotion
Helpdesk
Manage your After Sales Service with Efficy CRM
With Efficy CRM, you can manage your tickets and bring your lost customers back An unhappy customer? A complaint because of a technical problem? Thanks[...]
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CollaborationCRM toolCustomer satisfaction
Helpdesk‚ Marketing
The marketing of “I’m not perfect but I’m working on it”
You have probably already seen the new trend encouraging people to embrace their shortcomings, and even to transcend them. What if companies did the same…[...]
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Customer loyaltyCustomer satisfaction