CRM technology
Upgrade you with a CRM for restaurants
Catering is one of the favourite businesses in Spain. In 2018 alone there were 279,396 restaurants in the country. That is, there is one bar[...]
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CRM tool
CRM technology
Why you should use a CRM insurance for your company
With a balance sheet of 159,391 million euros in 2018, it is not surprising that the insurance sector is one of the most lucrative in[...]
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CRM tool
CRM technology
CRM for SMEs : Why should you take the plundge?
Small and medium-sized enterprises (SMEs) around the world are the main drivers of current economic growth. They represent 60% to 70% of employment and 55%[...]
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CollaborationProspecting
CRM technology
With a Sales CRM you will improve your results
Using a Sales CRM in your day-to-day life brings a lot of advantages. Some of my favourites are: The teams that use it become much[...]
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CRM technology
I am looking for an easy CRM, which one should I choose?
If you are here, I assume that you already have something clear: Implementing a CRM strategy helps you sell more and sell better. It’s not something[...]
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CRM technology
An ecommerce CRM will help you sell more in your online shop
In Spain, the B2C online market is constantly growing, and year after year, the increasing figures are crushing those of the previous year. The data[...]
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CRM technology
CRM Call Center: the key to call management
It’s not the nicest thing in the world for someone to call you from a call center while you’re eating, working or trying to take[...]
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CRM technology
CRM : 5 examples of companies using Customer Relationship Software
The implementation of CRMs in companies is already an unstoppable process with data as impressive as the fact that in the United States, 92% of[...]
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CRM technology
What is the CRM strategy and how do you implement it?
When someone discovers the world of CRM, they are often quick to be convinced to start using it. This is normal: it brings a lot[...]
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CRM technology
All about RPA or Robotic Process Automation
The new acronym you need to know is “RPA”, for Robotic Process Automation. This new technology, which is expected to grow exponentially, is designed to[...]
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AIDataIoT
CRM technology
Mobile CRM: why do I need it?
By definition, a mobile CRM is a version of your CRM solution which can be accessed from a mobile device (e.g. a smartphone or a[...]
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CRM technology
Data analysis: 4 trends to watch
1 – Data, data and more data! Big Data and predictive and prescriptive analysis Data is omnipresent, and generally imposes significant demands in terms of[...]
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Customer experienceCustomizationData
CRM technology‚ Helpdesk
Why you need Chatbots for your call centre?
Welcome back! Last week we talked about Customer trust and we gave you tips to turn your waiting lines into a positive customer experience. This[...]
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Customer experienceEmotionOmnichannel
CRM technology
M-CRM: definition, issues and features
In the age of hyper connectivity, the use of mobile Internet has become more widespread and has made its way into the professional sphere. Therefore,[...]
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CollaborationIoTMobility
CRM technology
Changing your CRM system for an xCRM
Learn what an Extended CRM is and how it is different from a traditional CRM solution What is an XCRM? The XRM is not really[...]
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CRM tool